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Issues related to your account such as payments, changes to your products etc. will typically go directly to GetConnect initially.
​● Adding or removing capacity/features
● Changing contact information
● Purchase and renewal questions
● GetConnect will liaise with Adobe



GetConnect can both help you directly and escalate an issue you have reported to Adobe Support

● Particularly useful for 'how should I approach this?' questions

● Many resources available
● Escalate Adobe Support issues
● If you are not sure, contact GetConnect


Adobe Support operates 24/7 and they can help you with issues related to Adobe Connect and related products

● Technical issues
● In-meeting support
● How-to help

● System outages

Connect Support

Choose the type of support you are looking for from the sections below.  If you are still not sure what to do then

contact​ your GetConnect representative and we can help.