You can contact your GetConnect account representative by email or phone and they will escalate an issue if necessary.
IMPORTANT - If you have an urgent technical issue, please always report it to Adobe Support first and then contact GetConnect, this will make sure the issue is in the support system if we need to escalate further.
There may be times when you need to escalate an issue you have reported to Adobe, or maybe you just want to pass something by us. Here are some ways to contact GetConnect and some useful resources as well.
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GetConnect on Twitter
You can follow GetConnect on Twitter and see the latest product and technical updates here. (the GetConnect Twitter live feed is also shown above on this page)
All Things Adobe Connect Blog
The GetConnect blog contains hundreds of posts related to Connect. Contact your GetConnect account representative for the password.
Getting Started Guides
You can find detailed guides on using Connect under the 'Resources' tab on the GetConnect Blog.
You can find more than 10 hours of recorded training on Connect under the 'Resources' tab in the GetConnect Blog.